Gf99 Privacy Policy — Your Information Is Safe With Us

1. Introduction

Gf99 ("we", "us", "platform") is a trusted online gaming platform for users in Bangladesh. We understand how valuable your personal information is. That is why this Privacy Policy is fully transparent about what data we collect when you visit gf99.fun, create an account, or use our services — and exactly how we use it.

This Privacy Policy is part of gf99's Terms and Conditions. By using our services, you are considered to have accepted this policy. If you have any questions, our support team is always ready to help.

2. What Information We Collect

Gf99 only collects information that is necessary. We have no intention of gathering data that is excessive or irrelevant.

3. How Information Is Collected

Gf99 collects information in several ways, either directly through your actions or as a natural result of your use of the platform.

Collected Directly

• Information you provide in the registration form (name, phone, email, etc.).
• Documents uploaded during KYC verification.
• Payment details provided at the time of deposit or withdrawal.
• Information provided when contacting support.

Collected Automatically

• When you access the site, your IP address and device information are automatically logged.
• Browsing activity is recorded through cookies and session tokens.
• Bets, outcomes, and session duration are logged on the game server during gameplay.

4. How Your Information Is Used

Gf99 uses your information only for the purposes outlined below. Each purpose is directly tied to improving your experience on the platform.

• Account Management: For account creation, login verification, and password recovery.
• Payment Processing: Financial information is used to process deposits and send withdrawals.
• Identity Verification: To complete the KYC process in compliance with regulatory requirements.
• Security Assurance: To detect fraudulent activity, multiple accounts, or platform abuse.
• Customer Support: To resolve your issues and review support tickets.
• Responsible Gaming: To monitor gaming behavior and identify potential issues early.
• Service Improvement: For analytics and research to improve the user experience.
• Legal Obligations: To fulfill lawful requests from government or regulatory authorities.

5. Data Sharing Policy

Gf99 never sells your personal information to third parties. However, certain data may be shared in the limited circumstances described below:

Authorized Third Parties

• Payment Provider: Mobile Banking, Nagad, Rocket — only the information necessary to process transactions.
• Game Provider: Session data required to run games (no personal information included).
• KYC Verification Service: Documents are sent to a document verification service for identity checks.
• Cybersecurity Services: Limited data sharing with specialized security agencies to prevent fraud.

Legal Disclosure

• Information may be disclosed when required by a court order or a lawful directive from a government authority.
• Information related to suspicious transactions may be reported to the relevant authorities in compliance with anti-money laundering laws.

6. Cookies & Tracking Technologies

Gf99 uses cookies to enhance your experience on the platform. Cookies are small text files stored in your browser.

Cookie Type

• Essential Cookies: To maintain login sessions and ensure security — disabling these may cause the site to malfunction.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: Used to understand which pages users visit — all data is fully anonymized.

You can disable cookies through your browser settings. However, doing so may affect certain features of the site.

7. Security Measures

Gf99 uses industry-standard security technology to protect your data. Our security team monitors the platform 24/7 and is always ready to respond to any threat.

• SSL/TLS Encryption: Every data exchange on the site is protected by 256-bit encryption.
• Two-Factor Authentication (2FA): OTP verification is in place as an added layer of account security.
• Firewall & Intrusion Detection: Unauthorized access attempts are automatically blocked.
• Regular Security Audits: Regular system audits conducted by external security experts.
• Data Masking: Sensitive data such as payment numbers are masked in logs and reports.
• Secure Data Centers: Data is stored in ISO-certified data centers.

8. Data Retention Period

Gf99 retains your information only for as long as necessary. Data that is no longer needed is securely deleted after the defined retention period.

9. Your Rights

You have full control over your personal information at gf99. You may submit any of the following requests through our support team:

10. Minor User Policy

Gf99 is strictly for individuals aged 18 and above. We never knowingly collect personal information from minors.

• Age verification is mandatory at the time of registration.
• Age verification documents are required as part of the KYC process.
• If any minor's data is collected inadvertently, it will be deleted immediately and the account will be closed.
• If parents believe their child is using gf99, please contact our support team immediately.

11. Privacy Policy Changes

Gf99 may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will reflect the latest revision.

• For significant changes, you will be notified via your registered email or account notification.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree with the policy, you have the option to close your account.
• We recommend reviewing this page regularly.

12. Contact & Complaints

For any questions, requests, or complaints regarding this Privacy Policy, please contact us through the following:

• Email: [email protected]
• Live Chat: Click the icon at the bottom right of the website — available 24/7.
• Response time: Within 30 business days.